Return Policy
Due to built-to-order nature, Sudfire cannot accept returns after delivery.
EXCEPTION - DEFECTS:
- Manufacturing defects covered under warranty
- Damaged in shipping: Report within 48 hours of delivery
- We'll repair, replace, or refund at our discretion
NOT COVERED:
- Change of mind
- Buyer's remorse
- Finish preference (must choose before production)
DAMAGED IN SHIPPING
Inspect Sudfire immediately upon delivery.
IF DAMAGED:
1. Photograph damage (packaging and product)
2. Email photos to info@sudfire.com within 48 hours
3. Do not discard packaging
4. We'll arrange repair or replacement